Here are the A's to our most common wholesaler Q's.
Are you a Boutique, Spa, Salon, Makeup Artist, Spray Tan Studio, or Retail Shop Owner looking for a PROFESSIONAL wholesale self tanner for your customers?
We would love to work with you.
CONTACT & QUESTIONS:
Is the e-mail address on your website monitored?
Yes! It is. We are real people here in the warehouse packing up mousse to send to happy people. Sometimes we are in our jammies with our laptops if you catch us after hours.
Who should I contact if I have a question?
Kathryn and Sam! We are here to answer all your questions. Drop us a line at email@example.com and we will help you out ASAP
What products do you wholesale?
We offer self tanning mousse, self tanning facial spray, kabuki brushes and self tanning mitts at wholesale prices.
How do I know what size your products are?
Our products have the ounce/ml sizes listed on the label and in the product description on our website so that you will know exactly what the size is.
Do you have a MSRP?
Yes! Each product is different, and will be listed in the items description! We ask that you follow this so that all retailers are assured of a comfortable profit margin. If there is a planned sale we will let everyone know so that you can participate if it fits with your business model.
Do you have images available for retailers to use?
Yes! We have an entire dropbox of professional and candid photos that is always growing and we are happy to share with our retailers so they can promote the products! We are also working video ads.
What if the product I want to order is sold out?
It doesn't happen often but sometimes we sell out of our self tanning products. They are very popular and certain times of the year are VERY busy for sunless tanning. If something is showing as sold out, we are working as fast as possible to restock it. If you hop over to the Rose Gold Sunless Wholesale FB Group you will see when we post a restock date.
Where do I order?
To order online navigate over to the Wholesale Login page.
Do I have to call you to place a wholesale order?
No, just login to your account with the password that you were given and add your items to the cart. Complete the order and we will pack and ship on our end! Easy.
I forgot the password to order.
No worries. Just email us at firstname.lastname@example.org and put FORGOT PASSWORD in the subject or hop into the Rose Gold Sunless Wholesale FB Group and read the pinned announcement post that has all the instructions.
When should I order?
This is a GREAT question! Order your product early so you have it ready to sell for the tanning season. The tanning season runs from February (spring break)-August (back to school) with a bump during December for holiday travel and New Years celebrations. Make sure you are stocked and ready when your customers need their self tanner.
What methods of payment do you offer?
All major credit/debit cards are accepted through our secure online portal.
What are your payment terms?
Paid for in full at the time the order is placed online.
How long will it take to ship my order?
We ship on Monday and Tuesday to ensure that your self tanning product is not sitting in a hot/cold truck or warehouse over the weekend.
Who does your shipping?
That's up to you! We can ship with USPS or UPS your choice.
Can I use my own shipping account?
Of course you can but you will need to email us so that we can provide you with the box sizes and weights of your order email@example.com
How is shipping calculated?
Shipping is calculated by weight and distance. This is done automatically by our system at the time of your order.
How do I track my order?
As soon as your shipping label is printed you will receive an email with the tracking information.
I didn't receive my shipping email
Check your SPAM, Promotions and Social Media folders in your email. Sometimes it gets tucked into one of those.
What is the best way to ship the mousse to my customers?
If you are an online retailer, we suggest you pack your bottles in sealable bubble bags and then a box to prevent leaks.
I still have more questions about being a RGS self tanning wholesaler!
No problem at all we are here to help. Reach out to firstname.lastname@example.org and we will figure it all out!
Ready To Get Started?